1. Introduction

At EEMOTRACK INDIA, we are committed to providing our customers with the highest level of support to ensure the optimal performance of our GPS tracking solutions. This Support Policy outlines the support services we offer and the procedures for obtaining assistance.

2. Support Services

2.1. Customer Support

Our customer support team is available to assist you with any inquiries related to our products and services. Support is offered through the following channels:

• Email: info@eemotrack.com
• Phone: +91 78578 68055

2.2. Support Hours

Support is available during the following hours:

• Monday to Friday: 9:00 AM to 6:00 PM (IST)
• Saturday: 10:00 AM to 2:00 PM (IST)
• Sunday: Closed

3. Types of Support

3.1. Technical Support

We provide assistance with:

• Installation and setup of GPS tracking devices
• Troubleshooting technical issues
• Guidance on using our software and applications

3.2. Account Support

Our team can help with:

• Account creation and management
• Billing inquiries
• Subscription changes

4. Response Times

We strive to respond to all support inquiries within 24 hours during business days. Response times may vary depending on the complexity of the issue.

5. Support Resources

5.1. FAQs

We encourage customers to check our Frequently Asked Questions (FAQ) section on our website for quick answers to common questions.

5.2. User Manuals and Documentation

Comprehensive user manuals and documentation are available for all our products. These resources can help you troubleshoot issues independently.

6. Customer Responsibilities

To ensure efficient support, customers are encouraged to:

• Provide detailed information about the issue encountered.
• Keep their contact information up to date.
• Review existing resources before reaching out for support.

7. Changes to Support Policy

EEMOTRACK INDIA reserves the right to modify this Support Policy at any time. Any changes will be communicated to our customers via email or through our website.

8. Contact Information

For any questions or concerns regarding this Support Policy, please contact us at:

• Email: info@eemotrack.com
• Phone: +91 78578 68055